Monday, 8 March 2010

Well done EDF

Wow. I have to report great service from a utility supply company. Bet that doesn't happen that often! Oh what a cynic I am becoming. Seriously though it is really nice when you get good service isn't it?
What happened is that when Tim got up to my property in Sunderland he found that somehow the departed tenant had left with an outstanding amount of nearly £100 on her electricity bill. This is supposedly a pre-paid meter so how that happened I don't know.
Since Tim needed to start work immediately Sue rang the supplier EDF Energy Customers plc and told them the problem. No electricity no work! Andrew Miller of EDF Pre Payment Dept in Sunderland was very helpful. He told Sue that if Tim arranged to put the £100 on the prepaid electricity "key" plus some extra to cover his electric needs then EDF would repay the amount that the tenant owed (can't find the tenant. Totally disappeared). As good as their word as soon as we submitted the receipts to them they sent a cheque for the full amount by return.
So I'm very pleased with both their helpful service and their integrity.

Thought for today:- Why do so many companies go chasing after new business giving special offers etc whilst neglecting their exisiting customers? It is easier to keep an existing customer if you give good service than trying to get a new one.

Joke for today:- Joe goes into a butcher's shop where there is some beef hanging on a rack quite high up. Bet you can't touch that beef says the butcher. No thanks says Joe. The steaks are too high! Boom boom

On this day:- 8th March.
In 1906 the British Government published a book that claimed that it was now possible to travel round the world without ever leaving the Dominions of Great Britain.
In 1931 James Dean was born
In 1702 Queen Anne accedes to the English throne after William 111 dies in a riding accident

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